Pollywogs!

Dell decided they wanted a piece of me too…

4:39:11 PM RTS Ebony Donald Would you please verify the person or company name that owns this

system and the current address of the system?
4:39:28 PM You Garrett Socling
4:39:31 PM You Process Control Specialties
4:39:45 PM You your website is a REAL PAIN when it comes to navigation and knowing where to enter

what…
4:39:52 PM You one half doesn’t seem to talk to the other…
4:39:54 PM You etc etc etc
4:40:04 PM You so sorry if I entered something wrong…
4:40:20 PM You process control specialties, inc might be listed as PC Specialties
4:40:24 PM You dunno
4:41:06 PM RTS Ebony Donald Would you please verify the person or company name that owns this

system and the current address of the system?
4:41:31 PM You what are you lookig for?
4:41:36 PM You isn’t that what I just gave you?
4:41:40 PM You specifically, what are you looking for
4:41:50 PM RTS Ebony Donald Would you please verify the person or company name that owns this

system and the current address of the system?
4:42:06 PM You PROCESS CONTROL SPECIALTIES, INC
4:42:09 PM You AKA PC SPECIALTIES
4:42:11 PM You GARRETT SOCLING
4:42:16 PM You ???

4:43:58 PM RTS Ebony Donald Is this a new or existing case?
4:44:54 PM You new
4:46:01 PM RTS Ebony Donald Does your dvd drive have any power?
4:46:10 PM You yep
4:46:11 PM You it reads fine
4:46:14 PM You t won’t burn
4:46:19 PM You it was ‘failing’
4:46:26 PM You wouldn’t burn DVD, would burn CD
4:46:30 PM You now it won’t even burn a CD
4:46:35 PM You and it smells bad when I trie
4:46:48 PM You when I tried, and made a high pitch squealing noise
4:47:41 PM RTS Ebony Donald Is it a burning odar?
4:47:47 PM You you could say that
4:47:52 PM You very distince
4:47:56 PM You distinct
4:49:59 PM RTS Ebony Donald 4 minutes please.
4:50:22 PM You …ok?
4:52:19 PM RTS Ebony Donald I will replace the drive for you please bare with me for 5 to 15

minutes.
4:52:47 PM You alright
4:56:59 PM You so, is this like a known issue with a paticular DVD drive? (will this happen again

to me in another six months?)
4:58:06 PM RTS Ebony Donald It’s hard to say if this will happen again or not. This is not a

known issue.
4:58:25 PM You good

…disconnected…

5:21:25 PM System Welcome Garrett Socling …
5:21:25 PM System Connecting to server. Please wait…
5:21:25 PM System Thank you for using Dell Chat, a representative will be with you soon.
5:21:25 PM System Initial Question/Comment: DVD burner has died
5:22:30 PM System You are now being connected to an agent. Thank you for using Dell Chat
5:22:30 PM System Connected with RTS Derrick Larry
5:22:34 PM You hello
5:22:41 PM You your system bumped me off
5:22:46 PM You I was tlalking to this guy
5:22:48 PM You rts ebony
5:22:52 PM You something?
5:22:54 PM You about it
5:22:57 PM You he had me all fixed up
5:23:02 PM You ??
5:23:22 PM RTS Derrick Larry Thank you for contacting Dell Hardware Warranty Chat Support. Please

give me 1-2 minutes to review your question and to retrieve your service tag information.
5:24:38 PM You derrick larry isn’t your real name, is it?
5:25:24 PM You that other guys name was ebony donald
5:25:31 PM You that doesn’t sound like a real name either…
5:25:45 PM You can you transfer me to ‘ebony donald’?
5:26:16 PM RTS Derrick Larry Would you please verify the person or company name that owns the

system and the current street address of the system?
5:26:32 PM You are you kidding
5:26:38 PM You don’t even tell me I have to start over
5:26:49 PM You I spent nearly half an hour sitting here talking to ‘ebony donald’
5:26:56 PM You the person who owns is is :
5:27:12 PM You Garrett SOcling, PC Specialties

5:28:16 PM You I was all done

5:28:25 PM You ‘ebony donald’ asked me for my shipping info
5:30:09 PM You look
5:30:13 PM You I NEED TO GET MOVING
5:30:27 PM You I’VE SPENT NEARLY AN HOUR HERE
I NEED TO GET MY KIDS FROM SCHOOL
5:30:33 PM RTS Derrick Larry Is this a new or existing case?
5:30:36 PM You I WAS ALL FINISHED WITH EBONY DONALD

5:30:45 PM You I AM NOT SPENDING ANOTHER GOD DAMN HALF HOUR HERE
5:30:56 PM You EXISTING CASE
FOR THE LOVE OF GOD DIDN’T YOU READ ANYTHING I HAVE TYPED????????

5:31:03 PM RTS Derrick Larry I will be happy to help you today. Can you provide any other

information regarding what is happening with your system today?
5:31:07 PM You EBONY DONALD HAD ME NEARLY FINISHED
5:31:19 PM You my DVD failed
5:31:26 PM RTS Derrick Larry Can you keep this professional please…thank you for you

cooperation…
5:31:26 PM You ebony donald had me all fixed up
5:31:32 PM You for all I know he might have one in the mail for me already
5:31:37 PM You YOU KEEP THIS PROFESSIONAL
5:31:46 PM RTS Derrick Larry Do you have a case number?
5:31:47 PM You quit jerking me around
5:31:50 PM You NO
5:32:11 PM You hello, like I told you, I spent 1/2 hour sitting here chatting with ebony donald,

waiting for 15 for some reason
5:32:17 PM You finally he said he could send me a new drive
5:32:24 PM You he asked me for my shipping address
5:32:33 PM You I gave it to him
5:32:40 PM You while I was waiting I got disconnected somthing timed out
5:32:45 PM You NOW I AM HERE DEALING WITH YOU
5:33:02 PM You go find ebony donald and ask hiim
5:33:48 PM RTS Derrick Larry I apologize for this and I will try to expedite this as quickly as

possible…give me 5 mins to look over your case….
5:34:04 PM You I’ll wait five minutes…
5:34:13 PM You but it better take 30 seoncds
5:36:08 PM You I am amazed at HOW DIFFICULT and HOW LONG it takes to deal with this. I would hav

thought it was all computerized, it would take 30 seconds to DO THE WHOLE THING, my account is tied to the support,

everything is seamless and effortless, the operators would be efficent and quick, no problems
5:36:27 PM You instead this has been a NIGHTMARE. Serious, over an hour? I’ve been chatting and

waiting for OVER AN HOUR?
5:36:45 PM You This is Dell, this isn’t some mom-and-pop company! A major, billion dollar

corporation.
5:37:09 PM You This is truly amazing…

5:38:30 PM You ok, you can stop staring off into space now and finish helping me
5:38:39 PM You the ‘five minutes’ is up
5:39:49 PM You let me speak to your supervisor now
5:39:58 PM You I am completely fed up and can’t wait any longer
5:40:14 PM You I’ve copied and pasted BOTH of my dealings with you and your other co-worker
5:40:29 PM You I’ll forward it to my customer rep, and keep forwarding it until I get satifaction
5:40:30 PM RTS Derrick Larry I apologize i am almost finished, it turned out the ebony documented

nothing so I had to start over
5:40:33 PM You this is completely absurd
5:40:40 PM You nothign?
5:40:43 PM You he was all done!!!
5:41:13 PM You I don’t believe that…
5:41:51 PM RTS Derrick Larry Well I have you fixed up, and I will have your reference numbers in

2 mins…I really apologize once again…

5:41:55 PM		You	he was all done
5:42:00 PM		You	all he had to do is hit submit
5:42:08 PM		You	if it really only takes 2 minutes, that will make me very happy
5:43:26 PM		RTS Derrick Larry	after you press F8 press R for repair…
5:43:58 PM		RTS Derrick Larry	Sorry I meant to copy and paste it will take two mins
5:44:10 PM		You	ok
5:45:32 PM		RTS Derrick Larry	would you like a tech
5:47:05 PM		You	eh?
5:47:28 PM		RTS Derrick Larry	to install the drive
5:47:50 PM		You	you said that six minutes ago…
5:47:56 PM		You	are you playing games with me?
5:48:06 PM		You	no I think I can handle installing the drive
5:48:15 PM		You	I have a copy of the manual, it looks straight forward
5:48:57 PM		RTS Derrick Larry	all right no problem