Pollywogs!

…oh, of course you can’t, what was I thinking…

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“Hello,

I just wanted to register a couple comments.

I spent an extra $15 for overnight delivery only to have it take an extra week: apparently, my signature is required to receive the item. I found this on the website in small print at the bottom of some page unrelated to the application procedure. It would have been very nice to know this ahead of time. Rather, it should be essential to have this information ahead of time.

So, I call FedEx. They say, call Capital One and ask them to drop the requirement (which they assure me Capital One can do). I call Capital One, they say ‘If you can’t pick it up from FedEx, and you aren’t home to sign for the item, you have to have a new check sent via mail, another 3-5 days’. Thanks!

I don’t know WHO is home at 12:30 to sign for the FedEx shipments, I don’t know about you but I’m at work at that time. And then to ask me to drive two hours round trip to the nearest FedEx location to pick the item up?

Wow, I paid $15 for this service? Oh, non-refundable you say?

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Ideally, the application where it asked if you wanted the check the next day would say “REQUIRES SIGNATURE” in big red letters, preferably with the delivery time below that. Otherwise THAT OPTION IS COMPLETELY WORTHLESS as in it wastes my TIME and MONEY.

Do I have it shipped to my home? To my work? Does it come at 8AM? 3:30PM? 8PM? Does it require a signature? Can I remove that option?

ETC ETC ETC.

Thank you for allowing me to complain,
Garrett”