Why do I have to troubleshoot your mistake, Immix?
July 10th, 2007So today I go to call my cell phone and I get a message that ‘At the Immix wireless subscribers request, this phone does not accept incoming calls’…
I don’t remember choosing that…so I decide to call Immix ‘customer service’ to find out what is going on. I call up the number, do my typical ‘jam on the 0 button until I get through to a human’ and it disconnects me. Strike one…
I call back, be a slave to their machine, and end up talking to some guy. We’ll call him Fred. Fred says “What seems to be your problem today?”, or something similar. I explain my message when calling my phone, and ask him ‘what does that mean’. He is treating me like a typical ‘pain in the ass customer’, not volunteering any help. Strike two…
He continues that I haven’t paid my bill, it has been past due since June 11th…
That’s odd, I have it set up to auto-pay from my debit card, tied to my checking account. No problems there, so I inquire to the oh-so-not-quite-polite Fred ‘How is this being paid?’. He acts like I’m speaking French, so I lead him through the options and repeat the question. He says ‘a credit card’. Thanks for the big help there Fred! I lead him through the options and ask if he can confirm the last four digits of the card in question, which he does. I then inform him that I’ve been using this very same card for years to pay my bill, read him the entire card number and expiration date and he suddenly changes his oh-so-not-quite-polite tone…apparently, SOMEHOW, Immix had my expiration date as May instead of June…
…despite successfully charging it for the past 40-odd months. Strike three, Fred, you’re out…
I ask why I haven’t gotten any notification about being past due and he mumbles something about ’someone calling the phone’ to let me know. Odd, I don’t remember someone calling and saying I’m past due. I explain to him that I rarely use the phone and I don’t have service in my house, and it would be much better for me to receive notification on my land line, since apparently they can just fuck you over with no recourse if you leave it assigned to notify your cell…at least they refunded me the late fee…they are so generous…
So, the guy is a rude dick to me, I’m forced to walk him through the possibility and get to the problem in the situation, and it all turns out to be what seems an impossible mistake, that something that should honestly never change got changed. Who was in there messing around? Why would they change the expiration date of the card? Is it a computer glitch? If so, that is quite scary in itself…needless to say if someone was just randomly tampering with that sensitive financial data…
Thanks Immix, glad to help you with my problem! If I can help you help me in the future, I’m sure I’ll have to call to find out what is going on!
I thought you were a one strike and your out person…
You have the best luck w/ telefolks
when it comes to customer service, no one wins…
Is it possible that they had the expiration date wrong from the get go?
On another note, I can’t wait until the wknd…F%@k “the man” and his ego!
We should all keep track of how many times we talk to dumbfucks when we are seeking customer support and how many times we actually talk to a courteous and helpful person. It seems like such a high percentage of people in those jobs are either stupid, act like dicks, or both.
I can’t imagine it was wrong all along, or it wouldn’t have worked? I can’t imagine WHAT could have happened…
This is the second day since I called to ‘fix’ the problem and my phone still doesn’t work. Thanks, Immix!
That’s funny. I don’t know about their customer service, but I have had Immix for years. I remember trying the big phone companies and I could never get a signal. Since my phone wouldn’t connect from where I lived I would have to drive 8 miles to make a call to their customer service, and after explaining this I remember one asking if they could call me back in an hour. It was a nightmare. Luckily I haven’t had a problem with Immix, and just hope it remains that way so I never have to call.
Up until that point, I hadn’t had a whit of problem with Immix either, having had them for a couple years and recommending them to friends and family. The one time I have an actual problem tho…maybe the guy was just having a bad day…
[...] but someone along the way had entered like zip+8, or something absurd like that. Reminds me of Immix having a ‘glitch’ where suddenly someone or some computer fucked something up and then I get the [...]