You…have…GOT…to…be…kidding…me…
July 18th, 2007Fairfield Toyota of Muncy PA, I think they’re jerking me around…
As you may or may not know, I hit a deer recently. Except that it isn’t recently anymore, it has been a month and six days.
The long and the short of the quote? The hood, fender, bumper, radiator, AC condenser and some other minor pieces. Very common and easy to replace items, you know, things that are commonly broken when having an accident. Nothing esoteric, nothing wildly complicated or elaborate. Just your basic accident repair estimate. And, apparently, they had to put AN ORDER IN WITH FUCKING TOYOTA OF JAPAN to get the parts, cause the shit STILL ISN’T DONE.
So I call them today, the day they’ve been saying is ‘the day’, the day they estimated the work will be done…and am told once again that they are ‘waiting on (insert some part here) part’, and that I should call early next week. At that point, they’ll have a better idea of when the work will be done.
First time I called, they were ‘waiting on parts’. The next time, ‘waiting on a fan blade’. This time, ‘waiting on some trim parts’.
Let me tell you fucking what: next time I have a problem, I’m going to a different fucking Toyota dealership to have the work done. If I have to drive an hour to get there, and wait two weeks to have the work done, I’ll still be ahead by A MONTH. Hell, it says right on the estimate ‘12 days to repair’. That is a generous allowance for watching paint dry…
I don’t care if they are busy, I don’t care if they have a problem getting this item or that item. A month and a half for a simple bit of body repair and a few minor mechanicals IS FUCKING BULLSHIT, FAIRFIELD TOYOTA. Stock the shit, make sure Toyota stocks the shit, have your crew work two shifts, hire more help…I don’t care what you have to do, this is a pile of shit for a major corporation with dealerships across the globe, factories everywhere, warehouses full of parts, billions of dollars of cash in the bank…
Almost the same style of of shit as quoting 46 hours for 8 hours of work…26 hours on the mechanicals? I had the bumper and AC condenser off the Corolla in all of 30 minutes, and I had never done it before…and they have two hours…An hour to replace the hood? Its like four fucking bolts! And 20 minutes to replace the MAF? What the FUCK are they smoking??? Now, I don’t know a damn thing about painting, but it is a small fucking car…and they have 20 hours down for painting…jesus, its not a fucking Ferrari. Anyway, Toyota OEM paint jobs have more orange peel than a crate of citrus fruit…
I’m telling you yo, it’s all the same…
I’ve had a couple fender benders and know that it isn’t as simple as it seems to get shit done. I however had to wait on the insurance folks, not the folks doing the work.
I always too my shit to Aikey’s. Hell I never had a new car to take there so I never minded if it wasn’t going to be a perfect job. Damn close!
If I were you, I would turn your rant into a very nice letter or email to someone at Toyota, not Fairfield.
I remember when my mom was getting jerked around at a local (AVIS) chevy dealer. She fucked around with them for quite a while then got fed up with all their bullshit. In the end, the president of GM wrote her back, the repairs were done for free (no money was returned to her though) and she still hates chevy to this day…
I agree, I think you should write toyota a letter. Gush about how much you loved your Prius, how you only had it for 2 weeks, yadda yadda yadda. Then tell them you are very upset about the fact that it takes over a month to get replacement parts (or at least that is what Farfield is claiming). I would be as nice as possible but still let them know how upset you are about the situation.