An exercise in futility…
December 13th, 2007I had the pleasure of dealing with WonderWare recently. WonderWare is owned by Invensys, a really gigantic company. WonderWare has put out shit software and charged an arm and a leg for it for about two decades. Really buggy, piece of crap software. But, they have a virtual monopoly, so that is what you get, shitty products and outrageous prices. I’m sorry for complaining, please don’t punish me…but I digress…
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A recent email exchange:
I went to log in to my account and was prompted to change my password (apparently my old expired?). I followed the prompts, entered my old password and a new strong password (I generated a 228-bit password) and hit submit. I was informed by your server that I entered my current password wrong. Knowing I had entered it correctly but for the sake of humoring the server, I tried again with a new 220-bit password. Again, it failed saying I incorrectly entered my current password.
At this point I believe the problem likely lies in the coding of the password software on the server. It is either not accepting the length or some of the extended ANSI characters in my password, but instead of correctly detecting the error it fails with the unrelated message that my original password was incorrect.
I’m not sure what to try next, as there are no guidelines regarding the password other than the minimum length. I’m really at a loss, and not even this Account Help page has any suggestions.
I’m nearly astounded by how little thought was put into this process, actually. Or, not surprised in the least, I haven’t quite identified this sensation yet…
Any suggestions?
Their reply:
Garrett,Without visibility to your password, it was reset to test your account.
Using the credentials below, I was able to login as you.
Please login with:
Userid: (my email address)
Password: (a fantasitcally insecure password)
Once logged in, please click on “Update My Account or Password” link on the left navigation panel to update your profilPassword should at least be 8 characters long.
>From there, your email address will be your userid.
Questions, please let us know.
Thanks,
Rosita Leong
Webmaster Admin
Wow, proofread much Rosita? I’m guessing English is not your first language…
My reply:
Yes, I set a ‘not very secure’ password and got in myself. I’ll try again and set a new ‘not very secure’ password. My problem was with the website not providing what the parameters actually were for an appropriate password, other than “at least 8 characters long”. It doesn’t say the maximum length, doesn’t say what are acceptable characters are, basically doesn’t give any direction on how to actually generate a real password (following the basic prompts, I generated a 48-bit password using lower case, upper case and numbers, which in a practical sense isn’t much better than having p4ssw0rd as a password). When I tried to craft a real password using a full character set and 32 characters, it failed with insufficient feedback to find out what I did wrong. Which is pretty much unacceptable behavior from a login system.
I guess I’ll check back from time to time to see if someone fixes the web page and set a proper password at that time.
Thanks,
Garrett
Yep. Settling for failure. Billion dollar multinational conglomerate. Continued, unending failure. Shit…I just remembered when I first started using InTouch (WonderWare’s flagship product) back in the late nineties, I couldn’t have the application explorer open or it would simply crash InTouch. A basic program functionality causing a crash to desktop, and they charged thousands of dollars for the product and shipped it to my door? I’m such a lucky guy! Sure, they release bugfixes and whatnot ‘for free’, but each very minor and incremental revision they force you to purchase an upgrade license (for thousands more) to stay on top of the latest REAL fixes and very minor upgrades. You’d be HARD PRESSED to tell the difference between InTouch 7.1 from 1998 and InTouch 9.5 from 2006, and yet they expected you to pony up a new wad of cash for each version between. The real difference? InTouch 9.5 crashes a little less. Whoopity fucking do. They’re getting pumped for cash, I’m getting pumped for cash, it is all a gigantic fucking cash pump from everyones pockets into these few rich cunts. Bottom lines. Profit margins. Cash pump. I need to break the cycle. I need to find a reasonable competitor and stop feeding the beast.
My contempt for WonderWare and Invensys (owner of shitty actuator maker Barber-Colman too!) literally knows no bounds.
The richest, most successful companies should be making the best, most polished and perfect products, no? Is that too much to ask? IS THAT TOO FUCKING MUCH TO ASK?!?!!









