Hello once again, Dell “Customer Support”
April 24th, 2008So I needed to contact Dell “Customer Support” today. I had an uneasy feeling in my stomach as I navigated to the chat queue…
02:14:50 PM System 02:14:50 PM System 02:14:57 PM GARY SOCLING 02:14:57 PM SMB_JORGE_172623 02:15:02 PM GARY SOCLING 02:15:14 PM GARY SOCLING 02:15:24 PM GARY SOCLING 02:17:10 PM GARY SOCLING 02:17:30 PM SMB_JORGE_172623 02:17:36 PM GARY SOCLING 02:17:52 PM GARY SOCLING 02:18:04 PM GARY SOCLING 02:18:29 PM GARY SOCLING 02:18:35 PM SMB_JORGE_172623 02:18:35 PM System 02:18:35 PM System
Oh, that is amusing, let me try this again…back to the end of the queue and another five minute wait…I like how my premium support warranty provides an 800 number to speak directly to techs in the US, and I can never seem to find it on the Dell.com website when I’m looking for support. Ahh, this way is more amusing anyway, I love being able to get such juicy and choice material from a large corporation like this.
02:27:26 PM System 02:27:26 PM System 02:27:31 PM GARY SOCLING 02:27:31 PM SMB_Violeta_182987 02:27:35 PM GARY SOCLING 02:27:40 PM GARY SOCLING 02:27:44 PM GARY SOCLING 02:29:14 PM GARY SOCLING
02:29:37 PM SMB_Violeta_182987 02:29:46 PM GARY SOCLING 02:29:57 PM GARY SOCLING 02:29:58 PM GARY SOCLING 02:30:00 PM GARY SOCLING 02:30:04 PM GARY SOCLING 02:30:07 PM GARY SOCLING 02:30:14 PM GARY SOCLING 02:30:31 PM GARY SOCLING 02:30:37 PM SMB_Violeta_182987 02:30:42 PM System 02:30:42 PM System
Fine. Deny me the one pleasure I get from interacting with Dell Tech Support, posting what a terrible job they do at understanding the most basic tech support questions…I’ll have to try to find a phone number and interact in a way that doesn’t leave an amusing paper trail…
For future reference, if you have the US-based tech support with your service contract:
1-800-822-8965, ext. 7243891
Give them the company name that purchased it, and the service tag, and away you go.
Garrett…You so crazy!
I’ll bet they bring up your name at staff meetings along with a transcript of your colorful IMs. They are just messin’ with your head, you know!
C’mon, what would you do if you held computer dweebs (cough, cough, I mean customers) in your all powerful hands? F*&k with them of course!
PS It is very awesome to see that you have been listening to some of my fav Beatles songs! : )
I am so wonderful when I provide tech support that you ought to call and try me out sometime.
I might whine and complain as the phone rings and I suspect it may be someone asking for me, but once I answer, I do everything I can to understand what you’re trying to explain and help you understand exactly what is going on in a professional and pleasant manner.
I’m pimp.
I’ve spoken with enough unhelpful, rude, mean, cruel and just sick ‘customer support’ people to never want to do that to another human being…
—
Those songs? They’re all so awesome that I don’t know if I could pick a favorite, but I needed a quick Beatles fix last night, so I figured I’d play my top three and //of course// wasn’t disappointed…all of Abbey Road is terrific but sometimes the lighter fare doesn’t please me as throughly. Come Together and I Want You, though…rockin!!!
They probably have your name on a list and if they see or hear that it’s you they automatically start messing with you and give you the worst possible service.